Accounts & payments · Philippines
ArionPlay GCashPhilippines.
Get to your account, check a payment, or follow up a withdrawal. Start with the guide for what you need to do next.
Account or wallet? Start in the right place.
Your ArionPlay account and GCash wallet hold different parts of a payment. Use the ArionPlay account website for the route listed by GCash. Use your wallet history to find a payment you already made.
Understand the GCash connectionArionPlay account
Account access, gaming balance and questions about a withdrawal request.
GCash transaction
The payment date, amount and reference for a transfer in your wallet history.
Follow the payment, one stage at a time.
Find the next stepStart with ArionPlay
For a question about your gaming balance, follow up with ArionPlay and keep the request details together.
Keep the reference
When a transfer is marked successful but has not arrived, ask the gaming platform to trace that transfer.
Check the GCash record
Compare the expected incoming payment with your transaction history and the limits shown in your GCash profile.
Make room in your GCash wallet.
Check Profile → Profile Limits in GCash, then compare your wallet balance limit with the money already in your account.
| GCash profile | Wallet balance limit |
|---|---|
| Basic | ₱10,000 |
| Fully Verified | ₱100,000 |
These are GCash wallet balance limits. Incoming transaction limits are checked separately in your profile.
Read the wallet limits guideA payment reference is your starting point.
For a GCash QR payment the merchant cannot find, use the QRPH Reference or Invoice Number. Keep the details from the same receipt together when you follow up.
Check a sent payment- Date & time
- When the payment was recorded.
- Amount
- The amount shown on the receipt.
- Recipient
- Who the payment was sent to.
- Payment reference
- The QRPH Reference or Invoice Number.
Two more routes to the right answer.
Receipts, tickets and payment help
Find the Help Center route, prepare a transaction record and follow up an existing Maya enquiry.
Maya payment guideFind your ArionPlay account
Read the GLife access update and follow the merchant website route for your account or gaming balance.
GLife access guideFollowing up an ArionPlay payment?
GCash’s Webpay directory lists [email protected] for ArionPlay enquiries. Have the payment reference, date and amount ready.