Your account and your payment
The ArionPlay account is the starting point for questions about your gaming balance. A GCash transaction record helps identify money sent or received through your wallet. Keeping those two records together makes a follow-up more specific: you can name the request and then identify the payment connected to it.
GCash lists arionplay.com as the account website for ArionPlay, and ArionPlay accepts GCash and Maya for deposits and withdrawals. Use the account access route on this site to continue. If you are looking for the old route inside GLife, the GLife access guide explains the change and where to go next.
Account accessWallet limits
GCash wallet balance limits by profile:
| GCash profile | Wallet balance limit |
|---|---|
| Basic | ₱10,000 |
| Fully Verified | ₱100,000 |
Open Profile → Profile Limits in the GCash app to see the limits applied to your account. Read the balance limit alongside your incoming and outgoing transaction limits, because they describe different parts of wallet use.
For example, a wallet with a ₱100,000 balance limit and ₱92,000 already in it has ₱8,000 of balance capacity. An incoming ₱10,000 would exceed that space by ₱2,000. The calculator below lets you change each amount and see the difference.
Calculate wallet capacity
Use the limit displayed for your own profile. Keep the calculation tied to the balance at the time you check it: a later payment or receipt changes how much room is available.
Increasing a wallet limit
Eligible accounts can reach a higher ₱500,000 wallet limit. The conditions are a Philippine-issued mobile number, full verification, regular use of the app and GCash’s review and approval. The wallet-upgrade age is 18 or above.
Your profile in the GCash app shows the upgrade steps and the limit your account carries. The capacity calculation then uses the limit displayed there, so the result always matches your own wallet.
Choose the payment guide
A fully verified profile suits regular deposits and withdrawals because it carries the higher ₱100,000 balance limit. Maya works the same way, and the Maya guide covers its receipts and Help Center.
Money sent from GCash: start with the receipt. The deposit guide shows which QR-payment identifier to use and how to raise a concern from the recorded transaction.
Money expected in GCash: start with the ArionPlay request and any transfer confirmation. The withdrawal guide separates the gaming-account request, the transfer and the wallet receipt.
A payment needs follow-up: use the payment help guide to choose the right record and prepare your enquiry. It also links to the Maya route when the operation is in that wallet.