The GLife access change
On 16 August 2025 the gaming entry inside GLife closed, and gaming top-ups, withdrawals and in-app services moved to the gaming merchants themselves. GCash lists each merchant’s website so customers reach the right gaming service for their account or remaining balance.
For ArionPlay that website is arionplay.com. Use that route to continue to your account instead of looking for the old gaming entry inside GLife.
Find the ArionPlay account
Your ArionPlay account and its balance stay with ArionPlay, so signing in on the ArionPlay website or in the app brings you straight back to them.
Open ArionPlayThe account access guide keeps this destination and the payment-enquiry contact together. If you are already following a payment, the withdrawal guide helps separate the account request from a transfer and its receipt into the wallet.
A remaining gaming balance
ArionPlay handles gaming-balance questions. When you contact ArionPlay, describe the balance or request you want checked and include the relevant account-side details.
If a transfer has already been sent, keep that transfer’s reference as well. This ties the question about the gaming balance to the later question about money arriving in GCash.
Balance below the withdrawal minimum
ArionPlay sets the minimum withdrawal amount for its accounts, so a balance below that minimum is a question for ArionPlay support.
State that your enquiry is about the remaining balance and ask for the applicable next step. Keep any reply with your account records. For an operation already in progress, use the payment follow-up checklist to prepare the request and transfer details together.